Terms & Conditions

Section 01

Definitions

• "Iverra", "we", "us", "our" refers to the business operating under the name Iverra, based at Level 13, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
• "Client", "you", "your" refers to the individual or organisation using our website or engaging our services.
• "Services" refers to the SOP Template Pack, SOP Drafting Workshop Programme, and SOP Programme Build Engagement, as described on our website.
• "Deliverables" refers to documents, templates, or other outputs produced as part of a Service engagement.
• "Agreement" refers collectively to these Terms and Conditions and any written engagement letter or proposal accepted by both parties.
• "Website" refers to the site operated by Iverra at iverra.pro.

Section 02

Acceptance of Terms

By accessing this Website or submitting an enquiry, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing the Website on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

Continued use of the Website following any update to these terms constitutes your acceptance of the revised version.

Section 03

Service Description

Iverra provides SOP documentation services including editable template packs, facilitated drafting workshops, and full programme build engagements for organisations operating in Malaysia and the broader Southeast Asian region. Detailed descriptions of each service are available on the Solutions page of our Website.

Services are provided in English. Iverra reserves the right to decline an engagement at its discretion, including where it determines that the scope or nature of the request falls outside its standard service offering.

Section 04

Service Delivery Terms

The specific scope, timeline, and deliverables for each engagement will be documented in a written proposal or engagement letter, which forms part of the Agreement when accepted by both parties.

• Template Pack: delivered digitally following receipt of payment. The pack is provided as-is; customisation beyond the included templates is not within scope.
• Drafting Workshop: delivered on agreed dates at an agreed venue or online format. Iverra reserves the right to reschedule with at least seven days' notice in circumstances outside its reasonable control.
• Programme Build Engagement: delivered over approximately twelve weeks from an agreed start date, subject to the Client's availability for scoping interviews and review rounds. Delays caused by the Client may extend the timeline proportionally.

Section 05

Client Responsibilities

The quality and completeness of Deliverables depends in part on the information and access the Client provides. The Client agrees to:

• Provide accurate and complete information relevant to the scope of work
• Make available the appropriate internal contacts and process owners in a timely manner
• Review draft Deliverables and provide consolidated feedback within agreed timeframes
• Not provide Iverra with confidential information belonging to a third party without appropriate authorisation
• Use any Deliverables only for the internal operational purposes for which they were developed

Section 06

Intellectual Property

Upon full payment for a Service, Iverra grants the Client a non-exclusive, non-transferable licence to use the Deliverables for the Client's own internal business operations. This licence does not permit the Client to:

• Resell, sublicence, or otherwise distribute Deliverables to third parties
• Represent Iverra's templates or outputs as the Client's own proprietary methodology for commercial resale
• Remove or alter any attribution marks included in the Deliverables

Iverra retains ownership of its underlying methodologies, structural frameworks, and any pre-existing materials incorporated into the Deliverables. Client-specific process content included in Deliverables remains the property of the Client.

Section 07

Payment Terms

All fees are quoted in Malaysian Ringgit (RM). Payment terms will be specified in the engagement proposal. General terms are as follows:

• Template Pack: full payment required prior to delivery
• Workshop Programme: a deposit of 50% is due upon booking confirmation, with the remainder due no later than 5 business days before the workshop date
• Programme Build Engagement: payment schedule to be agreed in the engagement proposal; typically milestone-based

Invoices are payable within 14 days of issue unless otherwise agreed in writing. Late payments may attract interest at the rate permitted under Malaysian law. Iverra reserves the right to pause work on an engagement where payment is overdue.

Refunds: Due to the nature of documentation consulting services, fees for work already commenced are non-refundable. For the Template Pack, refunds are available within 7 days of delivery if the files are found to be materially defective. Workshop deposit refunds are available if cancellation is made at least 14 days prior to the scheduled date.

Section 08

Confidentiality

Both parties agree to keep confidential any non-public information received from the other party in connection with the Services. This obligation applies during the engagement and for a period of two years following its conclusion.

Confidential information does not include information that is or becomes publicly available through no breach of this Agreement, or that a party independently develops without reference to the other's confidential information.

Section 09

Disclaimers

Iverra's services are documentation and facilitation services. We produce structured templates and written process documentation based on information provided by the Client. We do not provide legal, regulatory, financial, or compliance advice. Clients are responsible for ensuring their SOPs and documented processes meet any applicable legal or regulatory requirements relevant to their industry.

The Website and its content are provided for general informational purposes. Iverra makes no representations about the accuracy or completeness of information on the Website and accepts no liability for errors or omissions.

Section 10

Limitation of Liability

To the fullest extent permitted by Malaysian law, Iverra's total liability to the Client arising from any Service engagement shall not exceed the total fees paid by the Client for that engagement.

Iverra shall not be liable for indirect, consequential, or special damages, including but not limited to loss of business, loss of data, or loss of anticipated savings, whether arising in contract, tort, or otherwise.

Force majeure: Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, civil unrest, or government restrictions.

Section 11

Termination

Either party may terminate an engagement by written notice if the other party materially breaches the Agreement and fails to remedy that breach within 14 days of written notice.

Upon termination, the Client will pay for all work completed up to the effective date of termination. Sections relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

Section 12

Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Both parties agree to attempt to resolve any dispute informally through direct discussion in the first instance.

If a dispute cannot be resolved informally within 30 days, either party may refer the matter to the courts of Malaysia, which shall have exclusive jurisdiction, or to mediation under the Asian International Arbitration Centre (AIAC) rules where both parties agree in writing to do so.

Section 13

General Provisions

• Entire agreement: these Terms and any written engagement proposal constitute the entire agreement between the parties and supersede prior understandings on the same subject matter
• Severability: if any provision is found unenforceable, the remaining provisions continue in full force
• Waiver: failure to enforce any provision does not constitute a waiver of that provision
• Assignment: the Client may not assign its rights or obligations without Iverra's prior written consent
• Notices: written notices may be sent by email to the addresses agreed in the engagement proposal

Section 14

Changes to These Terms

We may update these Terms from time to time. Changes will be reflected in the "Last Updated" date above. Terms applicable to an ongoing engagement are those in effect at the time the engagement proposal was accepted, unless both parties agree in writing to apply updated terms.

Section 15

Contact

For legal or contractual enquiries, please contact: