— Service Catalogue · Plate No. 01
Three Ways to Build
Your SOP Library
Iverra offers three distinct engagements — a template foundation, a facilitated drafting workshop, and a full programme build — each suited to a different stage of organisational readiness and internal capacity.
← Back to Home— Our Approach
A Documentation Practice Built on Editorial Rigour
Every engagement at Iverra follows a consistent editorial framework: scope clearly, structure carefully, write plainly, and hand over with enough context for internal teams to carry work forward on their own.
Scope First
Before any writing begins, we clarify which processes are in scope, who owns them, and what the output format should be.
Structure Carefully
We use consistent structural patterns across all SOPs — roles, steps, decision points — so documents behave predictably as a set.
Write Plainly
Language is calibrated for the people who will use the documents day-to-day, not for an external audience. Clear instructions, minimal jargon.
Transfer Ownership
Every engagement ends with internal teams equipped — through training or written guidance — to maintain what has been built.
Service · 01
SOP Template Pack
A downloadable pack of editable standard operating procedure templates, structured for typical office and operations contexts. Includes a master SOP template with structural commentary, plus modular checklists, role definition tables, and version-control indices.
Each template is provided with explanatory notes in plain language. Useful as a starting framework for in-house teams documenting their day-to-day processes. Provided with a six-month update window.
- Master SOP template with structural commentary
- Modular checklists and role definition tables
- Version-control indices and revision tracking
- Plain-language explanatory notes throughout
- Six-month update window included
Starting from
RM 510
Service · 02
SOP Drafting Workshop Programme
A two-day workshop for cross-functional operations teams who want to develop their own SOP set. Day one covers principles of process documentation and structural patterns. Day two is hands-on, with each participant working through one of their team's processes under guided support.
Output is a starter portfolio of SOPs each team can refine internally. Group size is capped at fourteen participants.
- Two-day structured programme for operations teams
- Day 1: Principles of process documentation
- Day 2: Hands-on guided drafting session
- Each participant drafts one real team process
- Starter SOP portfolio as take-home output
Duration
2 days
Group Size
Up to 14 participants
Programme fee
RM 2,800
Service · 03
SOP Programme Build Engagement
A consulting engagement of approximately twelve weeks to support a mid-sized organisation in establishing or refreshing its SOP library. Includes scoping interviews, mapping of priority processes, and drafting of an initial set of priority SOPs in coordination with internal owners.
Also includes training of internal owners on house style and a written handover document. Output is a working starter library plus the documentation needed for internal teams to maintain it onward.
- Scoping interviews and priority process mapping
- Drafting of initial priority SOPs with internal owners
- Internal owner training on house style
- Written handover document for ongoing maintenance
- Working starter SOP library as final output
Duration
~12 weeks
Suited for
Mid-sized organisations
Engagement from
RM 4,500
— Decision Guide
Which Service Fits Your Situation?
Each of our three services is designed for a different starting point. The table below helps you identify which engagement aligns with your team's current capacity and documentation goals.
| Feature | Template Pack RM 510 |
Workshop RM 2,800 |
Programme Build From RM 4,500 |
|---|---|---|---|
| Editable SOP templates included | |||
| Guided drafting support | |||
| Priority process mapping | |||
| Internal owner training | |||
| Handover documentation | |||
| Update window | 6 months | — | Included |
| Best suited for | Teams with capacity to draft in-house | Cross-functional teams ready to write | Orgs needing full programme support |
Template Pack is for you if…
Your team has the capacity to write, but needs a solid structural starting point and format guidance.
Workshop is for you if…
Your team understands their processes but has not put them into writing yet and would benefit from a structured two-day session.
Programme Build is for you if…
Your organisation needs external help to scope, draft, and establish an SOP library it can maintain going forward.
— How We Work
Standards Across Every Engagement
Regardless of which service you engage, the same professional standards apply throughout our documentation work.
Confidentiality
All process information shared during an engagement is treated as confidential. Engagement terms include a standard confidentiality provision.
Structural Consistency
Every SOP produced follows a consistent structural pattern so documents work as a set, not as isolated files that each look and behave differently.
Internal Ownership
Our approach is designed so that internal process owners understand and can maintain what has been documented — not remain dependent on external parties.
Plain Language
We write for the people who will use the documents, not for an external audience. Instructions are direct, steps are numbered, and language is kept clear.
Version Discipline
All templates and outputs include version-tracking fields so your team can manage document revisions in an orderly, auditable way over time.
Feedback Integration
Workshop and engagement outputs incorporate structured review rounds with internal stakeholders to ensure accuracy before handover.
— Pricing
Transparent Fees
All fees are quoted in Malaysian Ringgit. The Programme Build figure below reflects the starting point for a typical mid-sized organisation; scope variations are discussed during initial scoping.
Service 01
Template Pack
For teams drafting in-house with a structural foundation.
RM 510
one-time · per pack
- Master SOP template
- Modular checklists
- Role definition tables
- Version-control indices
- 6-month update window
Service 02
Drafting Workshop
For teams ready to write their own SOPs with guidance.
RM 2,800
per group · 2-day programme
- 2-day structured workshop
- Principles + hands-on sessions
- Guided real-process drafting
- Take-home SOP starter set
- Up to 14 participants
Service 03
Programme Build
For organisations needing full SOP library support.
RM 4,500+
from · ~12 weeks engagement
- Scoping interviews
- Priority process mapping
- Priority SOP drafting
- Internal owner training
- Written handover document
— Next Step
Not sure where to begin?
We are glad to have a brief initial conversation to help you identify which service fits your current situation — no obligation to proceed beyond that.
Get in Touch